eConsult Services enable greater patient-centric care across North American borders

December 4, 2015 Susan Anderson, Managing Director, Canada

As a long-standing client of Orion Health, Cleveland Clinic uses our Rhapsody Integration Engine to process more than 18 million transactions per day – that's over 200 messages every second.

At last week's Canada Health Infoway Fall Partnership Forum in Vancouver, Orion Health's Executive Vice President Gary Folker introduced the keynote speaker, Dr. C. Martin Harris, Chief Information Officer and Chair for the Information Technology Division at Cleveland Clinic in Cleveland, Ohio.

Dr. Harris presented on the eCleveland Clinic suite of online applications in support of both providers and patients. One of the most intriguing projects Dr. Harris highlighted is MyConsult – an online medical second opinion capability that is offered to individual patients who are not part of the Cleveland Clinic managed care community. MyConsult functions as an outreach tool for patients who are seeking a second opinion on a diagnosis, from anywhere in the world.

MyConsult enables a patient to connect with the expertise of Cleveland Clinic specialists for over 1,200 diagnoses without the time and expense of travel to Cleveland's facilities. The specialists will review the patient's medical history, records, test results and images, and provide a comprehensive, personalized report to the patient and their care team. Cleveland Clinic's specialists can also connect with the patient's care team in real-time via their DrConnect service.

This shift towards greater care continuity is evidenced north of the 49th parallel as well. Elizabeth Keller, Vice-President Product Strategy and Delivery, OntarioMD, described in her Partnership Forum presentation an e-consult service that is moving forward in Ontario and demonstrating improved benefits where a treating clinician – whether it is the family physician, specialist or nurse practitioner – can send questions electronically to a specialist resulting in greater patient access to specialist advice. She agreed it would be interesting to explore the idea around the potential of implementing a second opinion consult service for patients and whether it was viable within Ontario for future phases.

The MyConsult service illustrates current healthcare innovation. Such advancements empower patients by allowing them to solicit secondary medical input on an important diagnosis received from their local specialist. Patients are given more control over their own healthcare, allowing them to have greater peace of mind.


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