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Understanding Service Level Agreements in Healthcare

How to measure and control the quality of services in the health industry?

Service Level Agreements (SLAs) are one of the most important parts of any cloud service agreement, yet their importance can be poorly understood. In their most basic form SLAs are a single contract between two parties focusing on the type and quality of service provided to a client. Yet, how the contracts are developed, and what they contain can be overlooked.

Strong SLAs are paramount within healthcare—where capabilities such as data availability can mean the difference between life and death—and this whitepaper will present a comprehensive overview of what SLAs are, how they are created, and their importance to healthcare organizations.

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